Cancellation and Return Policy

At BK Elektronik, we prioritize customer satisfaction by maintaining a fair and transparent policy for order cancellations and product returns. Below, you can find detailed information regarding our cancellation and return processes.

Order Cancellation

• Order Cancellation: Customers have the right to cancel their orders before the product is shipped. To cancel an order, please contact our customer service team.

• Cancellation Confirmation: Once your cancellation request is approved, your payment will be refunded through the payment method you used. The refund period may vary depending on your bank.

Product Returns

• Return Period: Customers can return purchased products within 14 days from the date of delivery.

• Return Conditions: Products to be returned must be in their original packaging, unused, and in resalable condition. The original invoice and the return form must also be included.

• Return Confirmation: Once your return request is approved, your payment will be refunded through the payment method you used. The refund period may vary depending on your bank.

Non-Returnable Products

Returns are not accepted under the following conditions:

• Used Products: Products that are used, damaged, or not in resalable condition.

• Custom-Made Products: Products that are custom-made or personalized for the customer.

• Opened Packaging: Products with opened original packaging, removed protective tapes, or those unsuitable for return due to hygiene reasons.

Return Procedure

• Return Request: To initiate a return request, fill out the return form on our website or contact our customer service team.

• Product Shipment: The product to be returned must be sent to the specified address along with its original packaging and invoice. The shipping cost is borne by the customer.

• Return Inspection: Once the returned product reaches us, it will be inspected for compliance with the return conditions, and the return process will be approved if applicable.

Damaged or Incorrect Products

• Damaged Products: If the product is found to be damaged upon delivery, please contact our customer service team. Damaged products will be replaced free of charge.

• Incorrect Products: If an incorrect product is delivered, please contact our customer service team. Incorrect products will be replaced with the correct product free of charge.

Contact

For any questions or return requests, please contact us:

• Email: satis@bkelektronik.com

• Phone: +90 (537) 380 42 08

• Address: Av. Süreyyaağaoğlu Sk. İdeal Apt. No.78/1 D.2 Şişli/İstanbul, Turkey

At BK Elektronik, we continuously review and improve our cancellation and return conditions to ensure customer satisfaction. Policy changes will be announced to our customers by being published on our website.